At PorchGooseOutfits.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to accept returns under the following conditions:

Returns

  • Eligibility: Items must be unused, in their original condition, and in the original packaging. This ensures the quality of our products for all customers.
  • Time Frame: Returns must be requested within 30 days of delivery. After 30 days, unfortunately, we cannot accept returns.
  • Non-Returnable Items: Custom or personalized items, digital products, and gift cards are not eligible for return.

How to Return an Item

  1. Contact our Customer Support team at support@porchgooseoutfits.com with your order number and reason for the return.
  2. Once your return is approved, you will receive a Return Authorization (RA) number and instructions on where to send the item.
  3. Ship the item securely with the RA number clearly labeled. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method within 7-10 business days.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

Exchanges

  • We currently do not offer direct exchanges. If you would like a different size or style, please return your item for a refund and place a new order.

Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us immediately at info@porchgooseoutfits.com. We will provide a replacement or issue a full refund, including shipping costs.